Use case 01
OTP and critical alerts
Scoped around the audience, business workflow, compliance requirement and measurable outcome.
EASY SERVE · Service Category
CPaaS & Messaging
CPaaS and business messaging connect SMS, WhatsApp Business API, RCS, email and SMPP into measurable customer communication journeys.
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Direct answer
What is CPaaS & Messaging?
EASY SERVE Communication helps Indian businesses plan, activate and operate enterprise messaging across SMS, WhatsApp, RCS, email and gateway infrastructure. The right combination depends on the use case, consent, delivery priority, audience and required level of interaction.
Services in this category
Choose the capability your customer journey needs.
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CPaaS & Messaging
SMS Solutions
Transactional, promotional, OTP and real-time alerts through DLT-aligned enterprise routes.
Explore service →CPaaS & Messaging
WhatsApp Business API
Notifications, automation, support and live-agent customer conversations.
Explore service →CPaaS & Messaging
RCS Business Messaging
Verified rich-media campaigns with interactive actions and measurable engagement.
Explore service →CPaaS & Messaging
Email Automation
Lead nurturing, onboarding, announcements and retention workflows.
Explore service →CPaaS & Messaging
SMPP & SMS Gateway
Enterprise connectivity for platforms and high-volume application traffic.
Explore service →Common business use cases
Where this category creates value.
Use case 02
Rich promotional campaigns
Scoped around the audience, business workflow, compliance requirement and measurable outcome.
Use case 03
Customer support and notifications
Scoped around the audience, business workflow, compliance requirement and measurable outcome.
Use case 04
High-volume application messaging
Scoped around the audience, business workflow, compliance requirement and measurable outcome.
How EASY SERVE works
Founder-led planning with accountable execution.
Sachin Kumar Mittal helps connect the commercial objective with the right channel, technology and rollout approach.
01Define
Clarify the audience, workflow and success criteria.
02Design
Select the right services and integration approach.
03Deliver
Launch, measure and refine with accountable support.
Need the right CPaaS & Messaging mix?
Discuss your use case directly with Sachin Kumar Mittal and receive a practical service recommendation.